enquiry360
A fully featured CRM solution
Built on the Microsoft Power Apps platform, Enquiry 360 is simple, powerful and affordable. It enables organisations to easily set up custom contact centre processes with dynamic inputs to capture the desired information in a streamlined fashion according to the business logic, and define automated outcomes such as emails, phone calls or workflows based on the captured information.
Elevate efficiency with dialogs
Drive cost savings and enhance quality with the transformative synergy of interactive dialogs and Dynamics 365 / Power Apps. Our solution, the Enquiry 360 App, offers streamlined processes and versatile applications across industries, ensuring businesses thrive in today's dynamic and competitive landscape.
Dynamics 365 Dialogs are now deprecated
The Enquiry 360 app serves as an ideal replacement, offering a seamless alternative to maintain interactive dialog functionalities.Simple, Powerful and Configurable
MS Power Apps model-driven app built using shared best practices and a responsive design
Simplified interface
Guide users through the enquiry logging process by using a custom and friendly interface. Onboard new people seamlessly. Diagnose incidents using simplified dialogues and reduce complaints caused by human error.
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Automated outcomes
Define custom rules to trigger Emails, phone calls, workflows or escalations. Improve the efficiency of your different teams and communicate with your business partners in an organised and streamlined fashion.
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Self-service capability
Use the in-built process design tool to easily create or update processes. Migrate process templates across environments with just a few clicks.
read moreKey Features
Some more amazing details about the Enquiry 360 solution.
Electronic whiteboard
Quickly notify your users in real time about updates. Pivot your service by showing a permanent message on screen to all users for specific processes or a group of processes.
Escalation procedures
Enable first call resolutions by setting automated escalations. Set escalation rules for critical processes depending on the feedback obtained for a specific phone call or email.
Dataset lookups
Enrich process outcomes and broaden the posibilities of the automated outcomes by using a searchable set of data records during any process dialog.
Cloud based
Reduce fixed costs and improve reliability by eliminating dependencies on external components such as hosting, servers, virtual machines, etc.
Analytics, Reporting & Auditing on data
Monitor and visualise your business data at a glance with live dashboards, reports and obtain insights from any device. Extend data reporting capabilities with MS Power Bi.
Custom security roles
Taylor the access level to the different types of user needs with the built in roles for front office, back office and administrative users.
Speed
Optimized for performance and extensive usage, with reduced API calls, in line with the API limits announced by Microsoft.
Extensibility
Complement Enquiry 360 with enhanced features that fit your needs such as SMS messaging, custom email notifications and external integrations with other systems.
Latest Posts
Find more about recent updates.
our pricing
Choose the plan that suits you best
Standard
$30 USD
Per user, Per month *
- Up To 50 users
- 2 Example process templates
- Default Dashboard
- Basic Guidance
- * 1 month free trial
Business
Contact Us
Request a quote
- More than 50 users
- Custom process templates
- Additional reporting
- Premium support & training
- Enhanced features
Contact
Get in touch and get started!
DNS House, 382 Kenton Road
Harrow, HA3 8DP
United Kingdom